Shipping Policy
Shipping Policy
At Deccan Retail, we are committed to getting your Lifestyle, Musical Instruments and Pro-Audio gear products to you as quickly and safely as possible.
Processing & Dispatch
Same-Day Shipping: Orders placed before 1 PM are shipped the same day.
Next-Day Shipping: Orders placed after 1 PM will be dispatched within 24 hours.
Note: Dispatch times may be extended during public holidays or Sundays.
Local Pickup (Hyderabad Only)
We offer an offline ordering facility from our warehouse. Please allow 4 hours for us to prepare your order for pickup once confirmed.
Same-Day Delivery (Region Specific)
Orders above ₹3,999/-: Enjoy Free Same-Day Delivery within Hyderabad.
Orders below ₹3,999/-: Same-day delivery is available for a nominal additional fee.
Delivery Timelines
We are partnered with Shiprocket to ensure reliability:
Metros: Delivery typically takes 2–5 business days.
Rest of India: Delivery typically takes 5–7 business days.
❌ Cancellation Policy
Before Shipment
You may request an order cancellation before it is shipped via WhatsApp or by emailing support@deccanretail.com.
Right to Cancel
Deccan Retail reserves the right to hold or cancel orders in rare circumstances, such as:
- Inaccurate pricing or product information.
- Limited stock availability. While our website is regularly updated, there may be occasions when a product shown as “In Stock” has already been sold through our offline sales channels before the inventory is updated online. In such cases, we may be unable to fulfil the order and may need to cancel and refund it, subject to actual stock availability.
Suspected fraudulent transactions or payment errors. If your order is cancelled by us, our team will contact you immediately.
Address Changes
We cannot change the delivery address once an order has been dispatched. Please ensure your details are correct at checkout. If an error occurs, you may need to collect the parcel from the courier’s local pickup hub.
Need Assistance?
If your delivery is delayed or you have questions: 📧 Email: support@deccanretail.com Call us on 9063490065 for a quick response.